Network Access Pre-Event
Prior to your event you need to test your access to Team Activities Game Platform to make sure your Firewall and security are not blocking access to the platform.
Test Access
Please click on the link and create and join a team, move through the onboarding to the game itself and make sure you can click on the questions and play the game.
Test Game [Team Activities Game Platform Test](https://tasgame.web.app/game/MA4JRQ)
If this doesn’t work, you can try the following:
Access from a Different Network and or Device .
Try gaining access on your personal home computer or personal smartphone.
Ask Your IT Department will Allow-List Our Application
Copy the following text to send to your IT department:
It appears that our network is blocking the ability for the [Team Activities Game Platform Test](https://tasgame.web.app/game/MA4JRQ) to contact Google Firebase, which supplies data to the application.
Team Activities uses Google's Firebase and Firestore applications to serve up the data necessary for the application to run. You can use this link to test to see what portions of Firebase or Firestore are being blocked by the network and whitelist them, allowing access.
Would it be possible to allow the following on our network for the duration of the event.
The following URLs need to be allow-listed:
• www.googleapis.com
• www.youtube.com
• accounts.google.com
• iam.googleapis.com
• iamcredentials.googleapis.com
• fcm.googleapis.com
• firestore.googleapis.com
• firebasestorage.googleapis.com
• longrunning.googleapis.com
• storage.googleapis.com
Here are a few more things you can try when your Network is blocking access.
Are you using Zscaler, Digital Guardian, CensorNet (USS), or Other Security Software?
These can cause issues.
Zscaler
If you have Zscaler and are not able to access the game platform, we have reports that adding an SSL bypass rule for the firestore.googleapis.com domain will resolve blocking issues. Here is a link for more information: https://help.zscaler.com/zia/controlling-access-google-consumer-apps
Also helpful is configuring SSL Certificate Pinning for Google Shared Services as outlined here: https://help.zscaler.com/zia/certificate-pinning-and-ssl-inspection
Other Security Software
Every organization uses a different set of security tools to try to keep its network and users safe. If you don't use Zscalar or Digital Guardian, but none of the other tips in this article are helping, we recommend reviewing the tips for those platforms anyways to see if any apply to your security software as well.
Specifically, customers have reported the most luck adding an SSL decryption bypass rule for firestore.googleapis.com (or for googleapis.com in general), and also configuring their software to handle SSL Certificate Pinning (see the Zscalar section, above).
Don't have Zscaler, Digital Guardian, CensorNet, or other security software?
Here are some things you can try if you don't use Zscaler or Digital Guardian and your network's security settings are preventing you from accessing the site.
Test Access
Please click on the link and create and join a team, move through the onboarding to the game itself and make sure you can click on the questions and play the game.
Test Game [Team Activities Game Platform Test](https://tasgame.web.app/game/MA4JRQ)
If this doesn’t work, you can try the following:
Access from a Different Network and or Device .
Try gaining access on your personal home computer or personal smartphone.
Ask Your IT Department will Allow-List Our Application
Copy the following text to send to your IT department:
It appears that our network is blocking the ability for the [Team Activities Game Platform Test](https://tasgame.web.app/game/MA4JRQ) to contact Google Firebase, which supplies data to the application.
Team Activities uses Google's Firebase and Firestore applications to serve up the data necessary for the application to run. You can use this link to test to see what portions of Firebase or Firestore are being blocked by the network and whitelist them, allowing access.
Would it be possible to allow the following on our network for the duration of the event.
The following URLs need to be allow-listed:
• www.googleapis.com
• www.youtube.com
• accounts.google.com
• iam.googleapis.com
• iamcredentials.googleapis.com
• fcm.googleapis.com
• firestore.googleapis.com
• firebasestorage.googleapis.com
• longrunning.googleapis.com
• storage.googleapis.com
Here are a few more things you can try when your Network is blocking access.
Are you using Zscaler, Digital Guardian, CensorNet (USS), or Other Security Software?
These can cause issues.
Zscaler
If you have Zscaler and are not able to access the game platform, we have reports that adding an SSL bypass rule for the firestore.googleapis.com domain will resolve blocking issues. Here is a link for more information: https://help.zscaler.com/zia/controlling-access-google-consumer-apps
Also helpful is configuring SSL Certificate Pinning for Google Shared Services as outlined here: https://help.zscaler.com/zia/certificate-pinning-and-ssl-inspection
Other Security Software
Every organization uses a different set of security tools to try to keep its network and users safe. If you don't use Zscalar or Digital Guardian, but none of the other tips in this article are helping, we recommend reviewing the tips for those platforms anyways to see if any apply to your security software as well.
Specifically, customers have reported the most luck adding an SSL decryption bypass rule for firestore.googleapis.com (or for googleapis.com in general), and also configuring their software to handle SSL Certificate Pinning (see the Zscalar section, above).
Don't have Zscaler, Digital Guardian, CensorNet, or other security software?
Here are some things you can try if you don't use Zscaler or Digital Guardian and your network's security settings are preventing you from accessing the site.
Updated on: 07/09/2022
Thank you!